Appointments Book® Professional

Q. On program startup I get prompted to connect to the database?

A. When you open Appointments Book® Pro and get prompted to connect to the database that means either 3 things:


a) During install you chose NOT to install the database.

Solution A:

In the prompt to connect to the database specify the details of the PC hosting the database. This is how Appointments Book® Pro can be networked so multiple PCs use a single database.

If you installed without the Database option ticked you will need to trial the program on another PC.


b) You installed as administrator and changed PC user?

Solution B:
Switch User, back to the PC Administrators user account. Open Appointments Book® Pro (notice you are NOT prompted to connect to the database). Goto the Maintenance tab and click on the Permissions button. You will see a window appear allowing you to create new Appointments Book® accounts.

Create an Appointments Book® user account with the same username as the Windows Account User you wish to grant access. This is howAppointments Book® Pro supports multiple PC Profiles on a single PC.

Please create Appointments Book® accounts for the other user profiles on the PC that you wish to access the program.


c) As per the download page instructions. SQL Server didn't install properly because your anti-virus (McAfee, ZoneAlarm, Symantec) software blocked it from being installed.

Solution C:
You will need to Demo on another PC as uninstalling counts as 30 trial uses.

Q. Why do I get a black box in Mapping, Streetview and Directions?

A. Download Adobe Flash 9 or above http://www.adobe.com/products/flashplayer

Q. What's the difference between the reports By Customer Birth Date and By DOB?

A. Customers have birthdats each year. The Customer Birthday Report selects customers with birthdays (any year) that fall in the From/To date range.

A. The Customer Report by DOB selects customers date of births in the From/To Date range.

Q. How can I enter the connection string to the database (SQL Server)?

1. Open Appointments Book® Pro click Extra's menu > Network button > click "Connect to database" > In the datalink dialog chose Microsoft OLE DB for SQL Server in the Provider tabstrip and click Next

2. In the Connection tabstrip type the name of the computer hosting the database eg.

PCHostingDatbaseName followed by "\AB_SQ" enter for example:

PCHostingDatbaseName\AB_SQL

3. Choose "Windows NT Integrated Security."

4. Select the database on the server ie choose AppointmentsBookPro from the drop down menu.

NOTE: If your a Database Administrator modify the dbpath.txt file in the Appointments Book® Pro folder (usually C:\Program Files\Appointments Book Pro\dbpath.txt)

Q. I'm having trouble installing Appointments Book® Standard

A. Please close all programs before installing. During installation if you are prompted a component is already in use, please choose to ignore the exception. During installation if windows prompts you that a file being copied over is older than the one you have on your system, do you wish to keep the file you have on your system ? Please choose to keep the file that is already on your system.

Q. How do I remove Adware and Spyware from my PC?

A. Please click here for instructions.

Q. Can I run Appointments Book® as a Client / Server networking application?

A. Please click here for information and instructions.

Q. Why doesn't the Marketing template populate the Appointment date and time?

A. 'All Customers Between' is the only option that can support Appointment Time & Date keywords in letter templates.

Q. What are the advantages of purchasing Appointments Book®?

A. The major advantage is affordability: You get the highest quality appointments software, and you don't have to buy additional licenses per user of the program. Second advantage, the rich features: Everything you need to manage your appointments and so much more.

Q. What do I receive when I order Appointments Book®?

A. After you complete the payment process, via our secure ordering form, you will be automatically directed to a page on our website with instructions on how to activate Appointments Book®.

Q. Is the price a one time payment?

A. Yes, the payment for Appointments Book® is a one-time fee without any additional charges. After purchasing a license you can install the Appointments Book® software on one PC and PC user profile only. There are no limits to the amount of users of Appointments Book® and the number of Appointments Book® copies you can run on one PC. If you would like to run Appointments Book® on more than one PC or PC user profile you will need to purchase additional licenses. Please click here to contact us for a discount on additional licenses.

If you need to reformat your hard drive, upgrade your PC or need to install Appointments Book® on a new machine you will be required to purchase an additional license. Please click here to contact us for a discount on additional licenses.

Q. Can I run Appointments Book® on more than one pc?

A. Yes. You can run Appointments Book® locally or via a network. Simply purchase a copy of Appointments Book® for the Server PC and an additional license for every other PC you would like to access Appointments Book® from.

Q. Is there a return policy?

A. Since Appointments Book® is offering non-tangible irrevocable goods we do not issue refunds after the product is downloaded. So that you can try our Appointments Book® software and be completely satisfied before you purchase please click here for a FREE, 100% Fully Functional, DEMO. We only make exceptions when the product appears to be not-as-described on a case by case basis in agreement of the parties concerned. The deadline for any refund claim is one week after the purchase date.

Q. I ordered Appointments Book® but haven't received the download information.

A. In this case please contact Technical Support via e-mail.

Q. I was billed twice - I received 2 emails from merchant

A. Make sure that these charges have different order IDs. If so, contact Technical Support.

Q. My computer has crashed or I have reformatted! Is there any way I could be offered a re-activation code?

A. Please contact our Friendly Support Team and provide your purchase info (one of the following: your email, transaction ID, merchant system order number or name of the cardholder):

PAYMENT QUESTIONS        GENERAL        DOWNLOADING

Q. How can I pay for the Appointments Book® software?

A. Please use the PayPal payment option. They accept a variety of payment methods. If you have another preferred method of payment please contact our Sales Team.

Q. How to get an invoice?

Upon completion of your purchase an invoice will be emailed to you.

Q. What is CVV (Card Verification Value) code?

CVV stands for Credit Card Validation (or Verification) Value. The CVV is a 3 or 4 digit code embossed or imprinted on the reverse side of Visa, MasterCard and Discover cards and on the front of American Express cards. This is an extra security measure to ensure that you have access or physical possession of the credit card itself in order to use the CVV code. For details on where to find your CVV code, please check below.

VISA, MasterCard, Discover - It is the last 3 digits after the credit card number on the back of the card in the signature area.

American Express - The code is printed on the front of the card, above and to the right of the embossed card number.

Q. Is your site secure enough to pay via Credit Card?

A. To provide our customers with a secure payment method, we process orders through well respected companies like PayPal. These companies use SSL protected areas. Submit your credit card information and you billing details to secure forms only!

Remember: You should NEVER DISCLOSE that information anywhere else. Our staff will never ask you for the credit card number or CVV code.

All the verification procedures are conducted automatically and no human has access to your credit card access details.

You Can Shop Safely Using Our Website!

DOWNLOADING QUESTIONS        GENERAL        PAYMENT

Q. I tried to download Appointments Book® via your links but was unable to execute the setup. Message said files missing or corrupted.

A. Please contact our Friendly Support Team and provide your purchase info (one of the following: your email, transaction ID, merchant system order number, name of the cardholder):

Q. How big is the Appointments Book® file? I don't have a broad band connection to the internet and it takes me almost 1 hour to download even a 10 Mb file. Usually a download accelerator or a download resuming program can solve the disconnection problem. Is it possible to use such a program for downloading Appointments Book® ?

A. Appointments Book® is approx. 20mb because of the size of the source files. We recommend using Flash Get ( www.flashget.com ) Download Accelerator Plus ( www.speedbit.com ) or GetRight (www.getright.com) for downloading on dialup and slower connections.